Refund policy
30-Day Return & Refund Policy
At OceanOps, we want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect item, we are here to help!
1. Damaged or Defective Items If your product arrives damaged or not working properly, please contact us within 7 days of delivery at oceanops88@gmail.com with clear photos or a short video showing the issue. We will send a free replacement immediately or issue a full refund.
2. Standard Returns
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Items must be returned within 30 days of delivery.
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To be eligible for a return, your item must be unused, unwashed, in its original condition, and in its original packaging.
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Due to hygiene and safety reasons regarding water/toy usage, items that have been submerged in water or show signs of physical use cannot be returned unless proven defective upon arrival.
3. Return Shipping Customers are responsible for paying their own return shipping costs unless the item arrived damaged or defective. Shipping costs are non-refundable.
4. Non-Returnable Items
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Products with obvious signs of use or damage caused by improper care/handling.
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Gift cards.
5. Refunds Process Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed automatically to your original payment method within 5–7 business days.
Questions? Contact our support team at oceanops88@gmail.com